Celsius Wellness Inc.

Terms of Service

Effective date: October 5, 2026

These Terms of Service (“Terms”) govern your use of the website, booking services, purchases, and SMS program provided by Celsius Wellness Inc., operating as Celsius.

By making a booking or purchase, or otherwise accepting these Terms, you agree to the provisions applicable to that activity. Participation in our SMS program requires a separate opt-in.

Definitions

In these Terms:

"Celsius," "we," "us" or "our" means Celsius Wellness Inc., operating as Celsius.

"Booking" means a reservation made for an experience, service, appointment, class or other offering provided by Celsius.

"Experience" means any wellness, recreational or other experience, service, appointment, class or activity offered by Celsius.

"Guest," "you" or "your" means the person making a Booking or participating in an Experience or otherwise using our website or services.

"Services" means the website, booking services, Experiences, memberships, packages, products and other services made available by Celsius, as applicable.

"SMS Program" means Celsius's text-message communications program described in Section 6.

1. Accounts and Bookings

You agree to provide accurate, current information when creating an account or making a booking. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

Bookings are subject to availability and confirmation. Any age requirements, guest limits, arrival instructions, or other participation conditions will be disclosed during booking or before your visit.

If you make a Booking on behalf of another person, you represent that you have authority to provide information on that person's behalf and to make the Booking. Each participant may be required to accept applicable participation terms separately.

2. Prices, Payments, and Purchase Conditions

Prices, currency, taxes, and applicable fees will be disclosed before purchase. By completing a purchase, you authorize Celsius or its payment service provider to charge the payment method you provide for the amount disclosed at the time of purchase.

Cancellation, rescheduling, late-arrival, no-show, refund, package, gift-card, and membership conditions applicable to your purchase will be provided before checkout and form part of your agreement with us.

Any recurring membership charges require your authorization and will be subject to the renewal and cancellation terms disclosed when you enrol. Nothing in these Terms limits rights you have under applicable consumer protection law.

3. Changes or Cancellations by Celsius

We may need to change, postpone, or cancel an experience because of weather, maintenance, safety concerns, or other operational circumstances.

If we cancel a booked experience, we will notify affected guests as soon as reasonably practicable and offer rescheduling, a credit, or a refund, as appropriate to the circumstances and applicable law. We will not require you to accept a credit where you are legally entitled to a refund.

4. Guest Conduct and Participation

Guests must:

• follow reasonable instructions given by Celsius staff;
• comply with posted safety rules and participation requirements;
• provide information reasonably necessary to assess safety or participation requirements;
• treat staff, other guests and property respectfully; and
• refrain from conduct that is unlawful, threatening, abusive, discriminatory, disruptive or reasonably likely to interfere with the safety or enjoyment of others.

Celsius may refuse, suspend or discontinue a guest's participation where reasonably necessary for safety, security, operational reasons or because of prohibited conduct.

Where reasonably necessary to protect the health or safety of a guest or another person, Celsius may take appropriate emergency measures and may contact emergency services or provide relevant information to emergency responders, to the extent permitted by law.

Our Experiences are intended for recreation and general wellness and are not medical treatment or health-care services. You are responsible for determining whether an Experience is suitable for you and for informing Celsius of any health, medical, accessibility or other circumstance that may reasonably affect safe participation.

Participation may be subject to a separate waiver, informed-consent form or other participation agreement. That document may contain additional terms relating to risks, releases and responsibilities.

Health and Safety Information

Celsius may request information concerning allergies, medical conditions, injuries, physical limitations, medications, sensitivities, pregnancy or other health circumstances where reasonably necessary to assess participation, identify a potential contraindication or safety concern, or provide an accommodation.

Celsius does not provide medical advice or medical treatment. Providing information to Celsius does not constitute a medical assessment, diagnosis or recommendation that an Experience is suitable for you.

5. Acceptable Use

You must not misuse our website or booking services; attempt unauthorized access; interfere with their operation; submit fraudulent bookings; use our Services for unlawful purposes; copy, reproduce, modify, distribute or commercially exploit our content without permission; or use our trademarks, branding, photographs, text, graphics or other content except as permitted by law or with our written permission.

Our branding, photographs, text, and other content are owned by or licensed to Celsius. You may not reproduce or commercially exploit that content without permission, except as permitted by law.

6. SMS Program Terms

6.1 Program Description

Celsius may send text messages to the mobile telephone number you provide for service-related communications, including booking confirmations, appointment reminders, reservation changes, account notifications and customer-support communications.

Where required by applicable law, Celsius will obtain separate consent before sending promotional or other commercial electronic messages by SMS.

You are not required to consent to promotional SMS messages as a condition of making a purchase or booking an Experience.

By opting into promotional SMS messages, you consent to receive recurring commercial electronic messages from Celsius at the mobile number provided, subject to applicable law. You confirm that you are the subscriber or authorized user of the mobile number and are authorized to provide the consent.

6.2 Message Frequency

Message frequency will vary depending on your Bookings, account activity, interactions with Celsius and, where applicable, your consent to promotional messages.

You may receive multiple messages in connection with a Booking or other interaction with Celsius. Promotional messages, where applicable, may be sent periodically.

6.3 Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

6.4 How to Opt Out and Get Help

You can unsubscribe from the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent.

If you want to rejoin, you can sign up again using the original opt-in method or reply START.

For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@livecelsius.com.

Opting out of SMS does not cancel an existing booking or membership.

6.5 Carrier Liability Disclaimer

Carriers are not liable for any delayed or undelivered messages.

6.6 Number Changes and Availability

Please notify us if you change or relinquish the mobile number you enrolled. SMS delivery depends on carrier coverage and network availability and is not guaranteed. Do not rely on SMS for emergency communications.

6.7 Privacy

Our collection and use of personal information are described in our Privacy Policy.

Our Privacy Policy is available at livecelsius.com/privacy.

7. Service Availability and Consumer Rights

We take reasonable care to maintain accurate information and reliable booking services, but interruptions or errors may occur. Please contact us if you encounter an issue affecting a reservation or payment.

Nothing in these Terms excludes or limits liability or any warranty, remedy, or consumer right that cannot lawfully be excluded or limited.

7A. Limitation of Liability

To the fullest extent permitted by applicable law, Celsius will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill, data or anticipated savings, arising from or relating to your use of our website, Services or participation in an Experience.

To the fullest extent permitted by applicable law, Celsius's total liability arising out of or relating to a particular Booking, purchase or Service will not exceed the amount actually paid by you to Celsius for the applicable Booking, purchase or Service giving rise to the claim.

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited, including any liability that applicable consumer protection or other mandatory law prohibits us from excluding or limiting.

7B. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Celsius and its directors, officers, employees and agents from claims, losses, liabilities, damages, costs and reasonable expenses arising directly from your material breach of these Terms, your unlawful use of our Services, or your intentional or fraudulent misuse of our website or booking systems.

7C. Suspension and Termination

Celsius may suspend or terminate your access to an account or Services where reasonably necessary because of a material breach of these Terms, fraudulent or unauthorized activity, safety or security concerns, or other circumstances permitted by law.

Termination will not affect rights or obligations that accrued before termination.

Any cancellation or refund resulting from suspension or termination will be determined in accordance with the applicable purchase terms and applicable law.

8. Changes to These Terms

We may update these Terms from time to time. Updated Terms will display a new effective date. Changes will apply prospectively, and we will provide notice or obtain agreement where required by law.

Changes will not retroactively alter an existing purchase without your agreement or a lawful basis, or expand your SMS consent without obtaining any further consent required.

9. General

Entire Agreement. These Terms, together with any applicable purchase terms, membership terms, booking terms and other documents expressly incorporated into them, constitute the agreement between you and Celsius concerning the subject matter addressed by them.

Severability. If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

No Waiver. A failure or delay by Celsius to enforce any provision of these Terms does not constitute a waiver of that provision or Celsius's right to enforce it later.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. Celsius may assign or transfer these Terms in connection with a corporate reorganization, sale of its business or other transaction, subject to applicable law.

Electronic Communications. You agree that Celsius may communicate with you electronically, including by email, through the booking platform or by other electronic means, subject to applicable law and your communication preferences.

Survival. Provisions that by their nature are intended to survive termination, including provisions relating to intellectual property, liability, indemnification, privacy and dispute-related obligations, will survive termination.

Governing Law. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, subject to any mandatory protections or jurisdictional rights available to you under applicable law.

10. Contact Us

Celsius Wellness Inc.
Email: hello@livecelsius.com
Mailing address: 504 Orange Walk Crescent, Mississauga ON L5R 0A5

Questions about this document? hello@livecelsius.com